National vision work in public administration

Agentic Finland refers to an operating model in which people and AI agents produce information, prepare decisions and services together across organisational boundaries. The aim is to create a smoother and more proactive service package and to focus expert work on tasks where human input is significant.

The transformation addresses the financial pressures on public administration and labour shortages, enhances productivity, and requires secure infrastructure, shared operating models, and strong competencies.

Transforming public administration in the age of artificial intelligence requires the utilisation of new approaches and solutions. Finland of digital innovations identifies and productizes impactful use cases, improves the quality and productivity of services, and creates solutions with value also in international markets.

This will be approached by creating a common model for accelerating the use of artificial intelligence in the public sector in cooperation with private actors. In addition, by developing procurement procedures, the public sector can act as a better customer and enable new growth stories.

The competence and change management of public administration personnel are at the core of the AI transformation. The new Finland promotes extensive, customer-oriented and people-centred service production, in which the need for services decreases and the authorities' activities become more efficient.

Strengthening AI competence and the ability to identify and utilise the opportunities offered by technology responsibly are essential everywhere in public administration. Change management supports personnel in reforming and establishing their operations.

A digitally aware Finland is an operating model in which the public administration makes systematic use of data and technology. It means regulation and management models that safeguard rights, security and trust, while at the same time enabling the introduction of new technologies and practices.

The greatest risk in public administration is not necessarily too rapid adoption of artificial intelligence, but the potential loss of operational capacity in a situation where regulation is interpreted too cautiously in relation to technological development. In the age of artificial intelligence, competitiveness depends on the ability to interpret, apply, and reform regulations in a rapidly evolving environment.

Digital sovereignty refers to the ability of public administration to manage data, technolo-gies and their dependencies in a way that ensures the continuity, security and operational capacity of services also in a changing environment and during incidents.

It is essential to develop the quality, interoperability, and information architecture of data and how data produced by people, artificial intelligence, and the authorities combine and benefit decision-making and services.